Contact information
Last updated: July 23, 2026
CharmNest is committed to providing professional and responsive customer support.
You may contact us regarding:
- Product questions
- Order status
- Shipping and tracking
- Returns and refunds
- Damaged or incorrect products
- Payment questions
- Website accessibility
- Privacy requests
- Legal inquiries
- General feedback
Business Information
Business name: CharmNest
Website: charmnest.space
Year established: 2023
Mailing Address
CharmNest
20469 Deniza Ave
Maple Ridge, BC V2X 8T7
Canada
Customer Support: support@charmnest.space
For faster assistance, include your order number and the email address used during checkout.
Telephone
Phone: +1 604 460-1941
International calling charges may apply depending on your telephone provider.
Customer Support Hours
Monday to Friday: 9:00 AM–6:00 PM Pacific Time
Saturday: 10:00 AM–4:00 PM Pacific Time
Sunday and public holidays: Closed
Support hours may change during public holidays or exceptional circumstances.
Expected Response Time
We aim to respond to email inquiries within 24 business hours.
Response times may be longer during weekends, holidays, product launches, or periods of high order volume.
Information to Include
To help us resolve your inquiry efficiently, please provide:
- Full name
- Order number
- Email address used at checkout
- Clear description of the issue
- Relevant photographs or videos
- Tracking number, where applicable
Please do not send sensitive payment information, complete card numbers, passwords, or account security codes by email.
Returns
Do not send products to our mailing address without first contacting our support team.
Approved returns must follow the instructions supplied by CharmNest. Unauthorized returns may be delayed or refused.
Complaints
We take customer concerns seriously.
To submit a complaint, email support@charmnest.space with the subject line:
Formal Complaint – Order [Your Order Number]
We will review the matter and respond as promptly as reasonably possible.