Terms of service
Last updated: July 23, 2026
These Terms of Service govern your access to and use of charmnest.space, including all products, services, features, content, and transactions offered by CharmNest.
By visiting our website, creating an account, or purchasing from us, you agree to these Terms of Service. Please read them carefully before using the website.
1. About CharmNest
CharmNest is an online retail business established in 2023.
Our contact details are:
CharmNest
20469 Deniza Ave
Maple Ridge, BC V2X 8T7
Canada
Email: support@charmnest.space
Phone: +1 604 460-1941
2. Eligibility
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- You are at least the age of majority in your jurisdiction.
- If you are under the age of majority, you are using the website with the permission and supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and current.
You may not use our website or products for unlawful or unauthorized purposes.
3. Online Store Terms
You agree not to:
- Violate any applicable law or regulation
- Transmit malicious code, viruses, or harmful software
- Attempt to gain unauthorized access to the website
- Interfere with the website’s security or functionality
- Use the website to commit fraud or misrepresentation
- Copy, scrape, reproduce, or exploit website content without permission
- Submit false payment, billing, shipping, or identity information
We reserve the right to suspend or terminate access if these Terms are violated.
4. Product Information
We make reasonable efforts to present product descriptions, specifications, colours, sizes, materials, and photographs accurately.
However:
- Colours may appear differently depending on the device or screen.
- Handmade-inspired or decorative products may have minor variations.
- Measurements may vary slightly.
- Packaging may change without notice.
- Product availability is not guaranteed.
Such minor differences do not necessarily constitute defects.
5. Prices and Payments
All prices are displayed in the currency shown at checkout.
We reserve the right to:
- Change prices without prior notice
- Correct pricing or product information errors
- Cancel orders affected by obvious pricing errors
- Introduce, modify, or discontinue promotions
- Limit product quantities or order values
Payment must be completed using one of the methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
6. Orders
Your order is an offer to purchase products from CharmNest. An order confirmation does not necessarily mean the order has been accepted or shipped.
We may refuse, limit, or cancel an order for reasons including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized activity
- Payment failure
- Shipping restrictions
- Unusually large or repeated orders
- Errors in customer-provided information
If we cancel a paid order, we will issue a refund to the original payment method.
7. Shipping and Delivery
We offer free standard shipping worldwide.
Estimated delivery is generally 7–10 business days after dispatch. Delivery times are estimates and are not guaranteed.
Shipping may be delayed by:
- Customs processing
- Weather conditions
- Carrier disruptions
- Public holidays
- Incorrect address information
- Remote delivery locations
- Events beyond our reasonable control
Additional details are available in our Shipping Policy.
8. Returns and Refunds
Eligible products may be returned within 30 days of delivery under our Return and Refund Policy.
Returned products must meet the applicable conditions. Refunds are issued to the original payment method after inspection and approval.
9. Customs, Duties, and Taxes
International orders may be subject to customs inspections, duties, taxes, or import charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not controlled by CharmNest.
Refusal to pay customs fees may result in the order being returned, delayed, abandoned, or destroyed. Any refund may be reduced by non-recoverable shipping, customs, or handling costs where permitted by law.
10. Accuracy of Account Information
You agree to provide accurate billing, shipping, contact, and account information.
You are responsible for:
- Keeping your account credentials secure
- Updating your information when it changes
- Reviewing your order details before checkout
- Notifying us promptly of unauthorized account activity
CharmNest is not responsible for delays or losses caused by incorrect customer information.
11. Third-Party Services and Links
Our website may contain links to third-party websites, applications, payment processors, shipping providers, or services.
We do not control and are not responsible for third-party content, availability, privacy practices, policies, or services. Your use of third-party services is subject to their own terms and policies.
12. Intellectual Property
All content on charmnest.space, including:
- Brand names
- Logos
- Product descriptions
- Graphics
- Photographs
- Videos
- Website design
- Text
- Icons
- Layouts
is owned by or licensed to CharmNest and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without written permission.
13. Reviews and User Content
When you submit a review, photograph, comment, suggestion, or other content, you confirm that:
- You own or have permission to submit it.
- It does not violate another person’s rights.
- It is not unlawful, misleading, defamatory, abusive, or harmful.
- It does not contain malicious software or unauthorized advertising.
You grant CharmNest a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, and display the submitted content for business and promotional purposes.
14. Prohibited Uses
You may not use the website:
- For unlawful purposes
- To infringe intellectual property rights
- To harass, threaten, or discriminate
- To submit false or misleading information
- To distribute malware or harmful code
- To collect personal information without authorization
- To interfere with website security
- To conduct fraudulent transactions
- To impersonate another person or business
15. Disclaimer of Warranties
The website and its content are provided on an “as available” basis, subject to applicable law.
We do not guarantee that:
- The website will always be uninterrupted or error-free.
- All content will always be complete or current.
- Every product will meet subjective preferences.
- Delivery will occur by an exact date.
Nothing in these Terms excludes warranties, guarantees, or rights that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, CharmNest will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or products.
Where liability cannot be excluded, our liability will be limited to the amount paid for the relevant product, unless applicable law requires otherwise.
17. Indemnification
To the extent permitted by law, you agree to indemnify CharmNest against claims, losses, damages, liabilities, and reasonable expenses resulting from:
- Your violation of these Terms
- Your unlawful use of the website
- Your infringement of another party’s rights
- False or misleading information provided by you
18. Force Majeure
CharmNest is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, labour disputes, transportation disruptions, customs delays, governmental actions, epidemics, infrastructure failures, or carrier interruptions.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
20. No Waiver
Failure to enforce any provision does not waive our right to enforce it later.
21. Changes to These Terms
We may update these Terms periodically. The revised version will be posted on this page with a new “Last updated” date.
Continued use of the website after changes are posted means you accept the revised Terms.
22. Governing Law
These Terms are governed by the applicable laws of British Columbia and the federal laws of Canada, without limiting any mandatory consumer rights available in your jurisdiction.
23. Contact Us
Questions about these Terms may be sent to:
Email: support@charmnest.space
Phone: +1 604 460-1941
Mailing address:
CharmNest
20469 Deniza Ave
Maple Ridge, BC V2X 8T7
Canada