Refund policy

Last updated: July 23, 2026

Thank you for shopping at CharmNest. We want you to feel confident when purchasing from us. This Return and Refund Policy explains the conditions and process for returning an item, requesting a refund, or reporting an issue with an order placed through charmnest.space.

1. 30-Day Free Return Policy

We offer free returns within 30 days of delivery.

To qualify for a return:

The return request must be submitted within 30 days of the delivery date.
The item must be unused, unworn, and in its original condition.
The item must include its original packaging, accessories, tags, and components.
You must provide proof of purchase, such as your order number or order confirmation email.

Items that show signs of misuse, intentional damage, excessive wear, or unauthorized modification may not qualify for a return or refund.

2. How to Request a Return

To begin a return, contact us at:

Email: support@charmnest.space
Phone: +1 604 460-1941

Please include:

Your full name
Order number
Email address used to place the order
Item you wish to return
Reason for the return
Clear photographs or videos if the item is defective, damaged, or incorrect

Do not send a product back without first receiving return instructions from our customer support team. Unauthorized returns may not be accepted.

3. Free Return Shipping

Approved returns are eligible for free standard return shipping.

Where available, we will provide a prepaid return label or return instructions. If a prepaid label is unavailable in your country, our support team will explain the alternative return process.

Original expedited shipping fees, customs fees, import duties, or other optional charges are not refundable unless the order arrived damaged, defective, or incorrect due to an error by CharmNest.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

The item is damaged during delivery
The item has a manufacturing defect
You received the wrong product
An item is missing from your order

Please provide clear photographs or videos of the item, packaging, and shipping label. Once verified, we may offer:

A replacement
A full or partial refund
Another appropriate solution agreed upon with you

Please do not discard damaged products or packaging until our team has reviewed your request.

5. Non-Returnable Items

The following items may not be eligible for return:

Items returned more than 30 days after delivery
Items that have been used, worn, altered, or damaged after delivery
Items missing original packaging or components
Gift cards
Final-sale or clearance products clearly marked as non-returnable
Customized or personalized products, unless damaged or defective
Items that cannot be returned for hygiene or safety reasons after use

This section does not limit any rights available to you under applicable consumer protection laws.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

The fastest way to obtain a different item or variation is to return the original item and place a new order after your return has been approved.

If you received an incorrect or defective item, contact us before placing another order.

7. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank, credit card provider, or payment processor to post the refund.

Processing times may vary depending on the financial institution.

8. Order Cancellations

Orders may only be cancelled before they enter processing or fulfillment.

Contact us as soon as possible at support@charmnest.space. We cannot guarantee cancellation after an order has been packed, shipped, or transferred to a fulfillment partner.

If the order has already shipped, you may request a return after delivery.