Shipping policy
Last updated: July 23, 2026
This Shipping Policy explains how orders placed through charmnest.space are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
CharmNest provides free standard shipping to destinations worldwide.
No minimum purchase is required unless otherwise stated during a specific promotion.
Free shipping does not necessarily include:
- Expedited delivery
- Customs duties
- Import taxes
- Brokerage fees
- Remote-area surcharges imposed directly by local authorities or third parties
Any applicable charges will be disclosed at checkout when possible.
2. Order Processing
Orders generally require 1–3 business days for processing before shipment.
Processing includes:
- Payment verification
- Order confirmation
- Product inspection
- Packing
- Shipping-label preparation
- Transfer to the carrier
Orders are not normally processed on weekends or public holidays.
During sales, holidays, or periods of unusually high demand, processing may take longer.
3. Estimated Delivery Time
Estimated standard delivery is 7–10 business days after dispatch.
Delivery times are estimates rather than guarantees. Actual delivery may vary depending on:
- Destination country
- Local carrier operations
- Customs procedures
- Weather conditions
- Public holidays
- Remote delivery locations
- Incorrect address details
- Events beyond our reasonable control
4. Order Tracking
When tracking is available, you will receive a shipping confirmation email containing the tracking number or tracking link.
Tracking information may take several business days to update after the order has been dispatched.
Some international carriers provide limited tracking until the parcel reaches the destination country.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please confirm:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City and region
- Postal or ZIP code
- Country
- Telephone number
- Email address
Contact us immediately if you discover an error.
We cannot guarantee that an address can be changed once the order has entered processing or shipment.
6. Incorrect or Incomplete Addresses
CharmNest is not responsible for delivery issues caused by incorrect, incomplete, or outdated customer information.
If an order is returned to us because of an address error, we will contact you to discuss available options. Additional shipping costs may apply where permitted by law.
7. International Shipping
International orders may be inspected or delayed by customs authorities.
Customers are responsible for complying with the import rules of the destination country. Certain products may be restricted in some locations.
CharmNest cannot guarantee customs clearance or exact international delivery dates.
8. Customs Duties and Import Taxes
Customs duties, import taxes, VAT, brokerage charges, and local processing fees may be assessed by the destination country.
Unless clearly included at checkout, these charges are not collected by CharmNest and remain the customer’s responsibility.
Customs fees are not shipping charges paid to CharmNest.
9. Delayed Shipments
A shipment may be delayed due to:
- Customs inspections
- Peak-season carrier volume
- Severe weather
- Transportation disruptions
- Labour disputes
- Local delivery restrictions
- Governmental action
- Incorrect delivery information
If tracking has not updated for an extended period, contact us at support@charmnest.space.
10. Lost Packages
A parcel may be considered lost only after the carrier’s investigation or the applicable waiting period has been completed.
If you believe your parcel is lost, contact us with:
- Your order number
- Full name
- Delivery address
- Tracking number
- Relevant carrier information
We will review the case and work with the shipping provider. Depending on the circumstances, we may offer a replacement or refund.
11. Delivered but Not Received
If tracking shows “delivered” but you cannot locate the parcel:
- Check your mailbox, entrance, porch, reception area, and safe-location areas.
- Ask household members, neighbours, or building staff.
- Confirm that the shipping address was correct.
- Contact the local carrier.
- Contact CharmNest if the parcel remains missing.
Claims should be submitted promptly after the delivery scan.
12. Damaged Packages
If your parcel arrives damaged:
- Photograph the outer package before opening it.
- Photograph the shipping label.
- Photograph the damaged item.
- Keep all packaging materials.
- Contact us as soon as possible.
We will assess the issue under our Return and Refund Policy.
13. Multiple Packages
An order containing several products may be shipped in more than one parcel.
Packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional standard shipping fees for split shipments.
14. Refused or Unclaimed Packages
If a parcel is refused, unclaimed, or returned because the customer failed to collect it, any refund may be reduced by non-recoverable shipping, return, customs, or handling charges where permitted by law.
15. Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
We cannot guarantee changes or cancellations after the order has entered processing or shipment.
Once shipped, the order must be handled through our Return and Refund Policy.
16. Contact Us
For shipping questions, contact:
CharmNest
20469 Deniza Ave
Maple Ridge, BC V2X 8T7
Canada
Email: support@charmnest.space
Phone: +1 604 460-1941
Website: charmnest.space